Smart Bro complaint by Neckromancer

Last week I called up SmartBro about my internet connection again. It seems to be that I can only get good connections between 1AM until 6AM. I prepared myself: I purchased a Smart SIM rather than waste prepaid credits from my cellular. I called them up on a Sunday afternoon, with Matt Monro in the background (I hate their hold music).

Before the agent told me to do troubleshooting, I told him that I already did those things. The issue at hand does not lie with my device, whether I got a router, or the location of my receiver. The main significant fact is the time I can get a good internet connection. It is just like 1997 that there's an off-peak time where I can connect. The poor agent can only mumble call center cliches to say sorry. He put me on hold, got back and told me there is an ongoing adjustments in our area, I barely believed it, being in the call center industry myself. Around us we get internet cafes without interrupted connections. And I am one of the first people in our area to apply for a postpaid connection with SmartBro. Should I pay more? Should I "upgrade" my connection to 4G? With no answers forthcoming, the whole experience only left me seething for the whole experience.